Customer Help (FAQ)
Customer Help (FAQ)
Our customer service team is available 9am-5pm (AEST), Monday to Friday. We're always here to assist you. Below are answers to common questions about orders, shipping, returns, and more.
Orders and Shipping
How long does it take to receive my order?
• Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
• Estimated Transit Time: 5–7 business days.
• Business Days: Shipments occur Monday to Friday.
• Important Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
• Total Delivery Time: You should receive your order within 6–9 business days.
Orders placed on weekends are processed the next business day. Once your order ships, you’ll receive a tracking number via email.
How do I create an account?
Click the “My Account” icon at the top right corner of our website and follow the registration prompts.
How do I change my shipping address?
Log in to your account, go to “Account Settings”, and update your shipping information. If you need to change your address after placing an order, contact us as soon as possible.
How do I track my order?
You’ll receive a tracking number via email once your order ships. You can also track your order in the “Order History” section of your account.
Will you store my credit card information?
For security reasons, we do not store credit card details. You may choose to save payment details at checkout for future use.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable tax laws.
Do you ship internationally?
Currently, we only ship within the Australia, but plan to expand in the future.
Will my items arrive in one package?
Orders may arrive in multiple shipments depending on product availability and warehouse locations.
Returns & Exchanges
What is your return policy?
We accept returns for unused and unopened items within our return window. For full details, refer to our Returns Policy.
I received the wrong item. What should I do?
We apologise for the error. Please contact us at support@savzilla.com with your order details so we can correct it.
My order arrived damaged. What should I do?
Please email support@savzilla.com with photos of the damaged item. We’ll resolve the issue promptly.
Where should I send my return?
Contact our support team to receive return authorization and instructions, including the return address.
Customer Support
How do I reach customer support?
Email: support@savzilla.com
Phone: 0416069712
Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (AEST
What if I entered an incorrect shipping address?
If your order hasn't been processed, contact us immediately to update your shipping information.
Can I change or cancel my order after submitting it?
We process orders quickly. If changes are needed, contact us as soon as possible.
Can I pre-order an item that is sold out?
We currently don’t offer pre-orders, but you can sign up for restock notifications on the product page.
Payment Options
At Savzilla, we offer secure payment methods for a smooth checkout experience. Accepted payment methods include:
- Visa
- Mastercard
- American Express
- PayPal
- Google Pay
- Shop Pay
- Apple Pay
For payment-related questions, contact us at support@savzilla.com.
Registered Business Address
Savzilla (ABN: 249 509 587 720)
22 Huntly Place
Redland Bay QLD 4165
Australia
Contact Us
Need help? Reach out to our support team:
Email: support@savzilla.com
Phone: 0416069712